Shipping Policy

At Kim Thuy Green Tea, we are committed to delivering premium Thai Nguyen green tea safely and efficiently to customers worldwide.

Please review our shipping policy below for important delivery information.

Shipping Origin

All orders are shipped directly from:

📍 Thai Nguyen Province, Vietnam

Our tea products are carefully packed to ensure freshness and product quality during international transportation.

Shipping Carrier

We currently use trusted international shipping services, including:

  • SingPost
  • International postal and logistics partners

Shipping carriers may vary depending on destination country and order conditions.

Order Processing Time

  • Orders are usually prepared and processed within 1 business day after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Estimated Delivery Time

United States Market

🇺🇸 Estimated delivery time:
10 – 15 business days
(Excluding Saturdays and Sundays)

European Market

🇪🇺 Estimated delivery time:
7 – 10 business days

Delivery times may vary depending on:

  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak holiday seasons

Free Shipping

🎉 Free worldwide shipping for all orders

Shipping Information

Customers are responsible for providing accurate shipping information, including:

  • Full name
  • Delivery address
  • Phone number
  • Email address

Kim Thuy Green Tea is not responsible for delays or delivery issues caused by incorrect customer information.

Customs and Import Duties

International customers may be subject to:

  • Import taxes
  • Customs duties
  • Local handling fees

These charges are determined by the destination country and are the responsibility of the customer.

Tracking Orders

Once your order has been shipped, tracking information may be provided when available.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Kim Thuy Green Tea
📧 support@kimthuygreentea.com
📞 +84 988 854 197

📍 Xom 6, Son Cam Commune,
Thai Nguyen City, Vietnam

🕒 Working Hours:
7:00 AM – 5:00 PM (GMT+7)

Thank you for choosing Kim Thuy Green Tea.
We appreciate your trust and support. 🍃