Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. Where does your tea come from?

All of our tea is sourced from Thai Nguyen, Vietnam,
one of the most famous green tea regions in the country.
We carefully select premium tea leaves to deliver authentic Vietnamese green tea to international customers.

2. Is your tea natural?

Yes. Our tea is 100% natural green tea, free from artificial flavoring,
and carefully processed to preserve its original aroma and taste.

3. How fresh is your tea?

Most of our tea products are produced within less than 10 days before shipping whenever possible.
This helps preserve the fresh aroma, natural flavor, and beautiful green-golden tea color.

4. Do you sell low-quality or cheap tea products?

No. Kim Thuy Green Tea focuses only on high-quality premium tea products suitable for export markets.
We do not export low-grade or cheap low-quality tea products.

5. What makes Thai Nguyen green tea special?

Thai Nguyen green tea is known for its fresh natural aroma,
smooth rich taste, beautiful green-yellow tea liquor,
and long-lasting aftertaste.

6. Where do you ship from?

All orders are shipped directly from Thai Nguyen Province, Vietnam.

7. Which countries do you ship to?

We ship internationally to many countries including the United States,
European countries, and worldwide international markets.

8. How long does shipping take?

United States: 10–15 business days (excluding Saturdays and Sundays).
Europe: 7–10 business days.

9. Do you offer free shipping?

Yes. We offer free worldwide shipping for all orders over $100 USD.

10. What payment methods do you accept?

We currently accept PayPal, Credit Cards, and Debit Cards.
All payments are processed securely.

11. How should I store green tea?

For the best quality, keep tea in a sealed container,
store it in a cool dry place,
and avoid direct sunlight and strong odors.

12. How can I contact Kim Thuy Green Tea?

Email: support@kimthuygreentea.com
Phone / WhatsApp: +84 988 854 197
Working Hours: 7:00 AM – 5:00 PM (GMT+7)
Address: Xom 6, Son Cam Commune, Thai Nguyen City, Vietnam