Terms of Service

Welcome to Kim Thuy Green Tea.
By accessing or using our website, you agree to comply with and be bound by the following Terms of Service. Please read these terms carefully before using our website or purchasing our products.

1. General Information

Kim Thuy Green Tea provides premium Thai Nguyen green tea products shipped from Vietnam to customers worldwide.

By using this website, you confirm that:

  • You are at least the legal age in your country or region
  • You will use this website only for lawful purposes
  • You agree not to misuse or interfere with the operation of the website

2. Products and Services

We strive to provide accurate product descriptions, images, and information. However:

  • Product colors and packaging may vary slightly depending on display settings or production batches
  • Natural tea products may have slight variations in appearance and flavor
  • We reserve the right to modify or discontinue products without prior notice

All products are subject to availability.

3. Pricing and Payments

All prices displayed on the website are subject to change without notice.

We accept secure payments through:

  • PayPal
  • Credit Cards
  • Debit Cards

Customers are responsible for:

  • Providing accurate payment information
  • Any international transaction fees, taxes, customs duties, or import charges required by their country

Orders will only be processed after successful payment confirmation.

4. Shipping and Delivery

Kim Thuy Green Tea ships products internationally from Vietnam.

Delivery times may vary depending on:

  • Destination country
  • Customs clearance
  • Shipping carrier operations
  • Holidays or unexpected delays

We are not responsible for delays caused by customs procedures, natural disasters, or circumstances beyond our control.

Customers are responsible for ensuring that imported tea products comply with local regulations in their country.

5. Returns and Refunds

If customers experience issues with their order, they should contact us as soon as possible.

Refunds or replacements may be considered in cases such as:

  • Damaged products during shipping
  • Incorrect items received
  • Lost shipments confirmed by the carrier

We may request supporting evidence such as photos or order information before processing a claim.

6. Intellectual Property

All website content including:

  • Text
  • Images
  • Logos
  • Product descriptions
  • Branding

belongs to Kim Thuy Green Tea and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Kim Thuy Green Tea is not liable for:

  • Indirect or incidental damages
  • Delays caused by third-party shipping services
  • Customer misuse of products
  • Temporary website interruptions or technical issues

Customers use this website and products at their own discretion and responsibility.

8. Privacy

Customer information is handled according to our Privacy Policy.
By using this website, you agree to the collection and use of information as described in our Privacy Policy.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

10. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Kim Thuy Green Tea
📧 support@kimthuygreentea.com
📞 +84 988 854 197

📍 Xom 6, Son Cam Commune,
Thai Nguyen City, Vietnam

🕒 Working Hours:
7:00 AM – 5:00 PM (GMT+7)

Thank you for choosing Kim Thuy Green Tea. 🍃