Privacy Policy

At Kim Thuy Green Tea, we value and respect your privacy.
This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or make a purchase from our website.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following information from customers:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment information
  • Order history
  • Website usage data and cookies

This information is collected when you:

  • Place an order
  • Contact customer support
  • Subscribe to our newsletter
  • Browse our website

2. How We Use Your Information

Your information may be used to:

  • Process and deliver orders
  • Provide customer support
  • Improve our products and services
  • Send order updates and notifications
  • Prevent fraudulent transactions
  • Improve website performance and user experience

We only collect information necessary for business operations and customer service.

3. Payment Security

All payments are processed through secure and trusted payment gateways such as PayPal and major credit card providers.

We do not store sensitive payment information such as full credit card numbers on our servers.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic and performance
  • Enhance user experience

Customers may disable cookies through their browser settings if preferred.

5. Information Sharing

We do not sell, trade, or rent customer personal information to third parties.

Your information may only be shared with trusted service providers necessary for:

  • Payment processing
  • Shipping and delivery
  • Website operation
  • Legal compliance

All third parties are expected to protect customer information responsibly.

6. Data Protection

We implement appropriate security measures to protect customer information from:

  • Unauthorized access
  • Data loss
  • Misuse
  • Disclosure or alteration

However, no online system can guarantee absolute security.

7. International Customers

Kim Thuy Green Tea ships products internationally from Vietnam.
By using our website, you understand that your information may be processed and stored in accordance with applicable laws and international business operations.

8. Your Rights

Customers may request to:

  • Access their personal information
  • Correct inaccurate information
  • Request deletion of personal data
  • Contact us regarding privacy concerns

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Kim Thuy Green Tea
📧 support@kimthuygreentea.com
📞 +84 988 854 197

📍 Xom 6, Son Cam Commune,
Thai Nguyen City, Vietnam

🕒 Working Hours:
7:00 AM – 5:00 PM (GMT+7)

Thank you for trusting Kim Thuy Green Tea.
We are committed to protecting your privacy and providing a safe shopping experience. 🍃